Meet The Team

CORPORATE

Jason Deacon (Managing Director) MSCA. CCEA
Joined the company in July 2003. After gaining corporate experience working for companies such as Stellar Call Centre Solutions Pty Ltd and AAPT Mobile Pty Ltd.

During this time he has gained both training and certification in a number of industry standards such as Microsoft and Citrix. His vast experience in dealing with personnel at both ends of the commercial scale (being end user and directors) has proven a highly valuable asset to this company. His technical expertise extends throughout the Microsoft suite of applications, Windows Server and Small Business Server,Computer Associates Backup and Antivirus solutions, Citrix Metaframe, VPN’s, Broadband, website database integration, Server and network hardware design and support. Jason has built strong relationships with many vendors through his time with this company including, Acer, HP, OKI, DLINK and many others. Jason is working towards making this company the only choice for all your small business needs.

Jason is very involved in the Gold Coast regions and is currently a Vice President for the newly formed Central Gold Coast Chamber of Commerce (Central GC) and has been instrumental in assiting with the merge of two of the largest chambers on the Gold Coast to create this organisation. Jason is very passionate about small businesses and with his involvement in this chamber aims to bring a lot of support to businesses in the area.

GOLD COAST

Jodi Brown (Team Leader - Technical Department)
Jodi has been in the IT industry for close to 10 years. He holds a Certificate in IT (Computer Applications) and a Certificate IV in Business (Frontline Management). He started his career working for Education Queensland as an IT Support Officer. During his time there he developed advanced skills in software troubleshooting including advanced Microsoft Office skills. Since moving to the private sector in 2005 Jodi has rapidly improved his IT support skills. This has been due mainly to the fact of the team at Low Cost IT who strive to help each other in the advancement of their skills. Jodi has been involved in several Small Business Server installations and is primary technician for several server sites.

Jodi holds the position of Team Leader Technical Department. He is responsible for overseeing the smooth operation of the technical department and to ensure client expectations are consistently exceeded. Jodi also holds the position of President of The HUB Chapter of Business Network International and loves public speaking and Business networking.

Hayden (Field Service Technician) MCSA
Hayden has worked in the computer industry since 2003. Originally working in Electrical Engineering in his early days servicing a range of electrical products for NEC repair agent, ICT Management within a NZ school, Service Manager at a Gold Coast Wholesaler personally building and servicing thousands of computers here on the coast, a Computer Engineer in Brisbane servicing Servers, Workstations and Notebooks in Acer, Fujitsu, Benq and Lenovo. Previous Help Desk Manager of Gold Coast IT Consultancy Firm servicing level 1 and 2 maintaining Windows based Servers and user issues for SME businesses around Queensland and Nationally. Hayden has a New Zealand Certificate in Engineering Level 3 in Electrical/Computer Technology, Certificate in Information and Systems Technology, CompTIA A+ and Network + Certified Professional, Microsoft Certified Professional, Microsoft Certified Technology Specialist, Microsoft Certified Systems Administrator, Microsoft Windows Server 2003 Preinstallation Specialist, Microsoft Windows Small Business Server Preinstalation Specialist, Windows XP Preinstallation Specialist and a Microsoft Office 2003 Preinstallation Specialist. Hayden actively peruses more knowledge within IT and is currently undertaking more Microsoft Certifications. If Hayden is not spending time with his young family then he is usually stuck in front of some computer pulling it apart or reading something new in IT.

BRISBANE

Rob Thomas (Field Service Technician)
Worked as a “technicians offsider fixing arcade games from late 1982 through till early October 1984. Worked for Digital Equipment Corporation from October 1984 through till June 1994. Started out as “Terminals & Printers” tech fixing dumb terminals and teletype printers. Worked up to “Small Systems Engineer” in 1986, looking after PDP11 & MicroVAX mini systems, as well as Shuttle, Drum and Band “Line Printers”. Promoted to Systems Engineer in 1988 taking over responsibility for Dec 10 and Dec20 36 bit Mainframe systems at QIT and Queensland Newspapers. Moved to Darwin in February 1990 to join small team looking after all of Darwin and NT. Moved to Alice Springs in March 1990 to open new office looking after township and “Jindalee Over the Horizon Radar” for the defence force.

Rob took a short break then and toured Australia on motorbike and then accepted a role as Service Manager of a small computer Company in Kalgoorlie, WA till December 1997. He then moved back to Queensland and took on a job with Altair Computers in February 1998. Stayed working in that shop till Low Cost IT bought it in July 2006. Rob now holds the position as field service technician for Brisbane and has been involved in multiple Small Business Server rollouts, configurations and maintenance.

Daniel Little (Field Service Technician)
Started with Low Cost It in mid July 2008 and after many years working in Computer Whole Sale As well as Retail Stores and onsite service decided to join the team and continue the work that he loves to do. Daniel has had extensive experience in all aspects of Desktop computing both from home and small business point of view. He has an excellent knowledge of general broadband networking and setups. In more recent times, Daniel has been studying and working on Microsoft Small Business Server product and is assisting many clients with their small business needs. Prior to this Daniel had worked Movie World on the Gold Coast dealing with people on a one to one basis from all around the world. He has also worked as a sandblaster and certainly knows the meaning of hard work. Daniel strives to not only build and repair computers but to help people understand them a little better and intends to continue giving the support and service that Low Cost IT customers deserve.

TOWNSVILLE

David Whiffin (Townsville Director/Field Service Technician)
David has been employed in various IT roles since 1998 but shown an interest since the age of just 10. Computers had always been a hobby which he was passionate about and led to a close relationship and regular work experience with a small computer store called Computer Corner. The next step of his education was three and a half years of Information Technology Levels 3, 4 & 5 in Rockingham, Western Australia. His first permanent full time role was split between two businesses, WA Data and Arachnet in 1998 which eventually led to working with companies such as Warranty Assistance Australia, Best Buy Computers and eventually WA’s computer retail giant Arrow Computers as their senior onsite technician. David’s fiancé Kelly was presented with a career opportunity in Queensland which brought him to us here at Low Cost IT in July 2006 a month before we bought into Altair Computers. David has brought with him his advanced skills in Microsoft Operating Systems (DOS, Windows 95/98/ME/XP), Microsoft Office, networking, hardware diagnostics, virus removal and knowledge of various other software packages.

Two years later David’s confidence in Low Cost IT as a business has seen him become a share holder in our new venture in Townsville. He has personally taken on the challenge of our north Queensland operation with the vision of taking Low Cost IT to becoming a national force in the IT industry. Throughout his two years with Low Cost IT he has further developed his general networking skills and Small Business Server 2003. David has also participated in the Customer Service Course via National College of Business, multiple online training courses and is a member of the Townsville Business Networking International (BNI) Velocity Chapter to further involve himself with local businesses in Townsville.

Tarrant (Instore Technician)
Started his IT career in 1999 with the basics of building new computers and managing stock for an established IT company here in Townsville. He was soon lead towards an opportunity in the small country town of Cloncurry (North Queensland) where he eventually ran a small ISP, internet cafe & repair centre called CurryByte. Over the next few years Tarrant performed contract work for other small computer companies where he provided extensive server and networking support/installation. 2005 saw Tarrant in a traineeship with TDGP (Townsville Division of General Practice) for 18 months as a network administrator at TAIHS (Townsville Aboriginal & Irelander Health Service). Tarrant was then employed by IT Warehouse for approximately 4 months as an instore technician and some sales until contact with a previous relationship inside TAIHS where he was employeed directly to administer the entire network over 4 locations for the next year. His employeement there included projects such as virtualisation using VMWare ESX. Tarrant is now working as a full time employee of Low Cost IT Townsville.